Success Stories

Establishing a successful career

Towards the end of his A-Levels, Thomas was torn between going to University or undertaking an Apprenticeship; he knew he wanted to study Quantity Surveying but was unsure about which educational route to take next. Whilst Thomas was working out what was the next step for him, he found a role in recruitment. It was…

Feeling lost to finding hope

Before joining the Academy, Fatima was in foster care and searching for employment in order to pay her bills and live independently. Upon job hunting, Fatima quickly found it increasingly difficult to find a role; continually receiving rejections from employers due to not having any paid previous work experience. She began to believe that there…

New mum, new career drive

Rachel was at University studying Journalism when she began to realise she wasn’t doing what she loved, and so made the decision to leave and explore other options. Rachel began a new role at Microsoft Security whilst completing an Open University Degree in Psychology. However, Rachel was always intrigued by the idea of working at…

Security Officer to digital expert

Tom worked in Hospitality for a number of years after leaving school and eventually moved into retail. Realising retail was not where he wanted to be long-term, Tom was keeping an open mind for his next career move. A friend mentioned to Tom that there were openings for Security Officers at Heathrow, which strongly appealed…

Climbing the career ladder

Whilst studying at college, Ivan decided that an Apprenticeship would be the next step for him, wanting to continue learning practically whilst still building his academic portfolio. With achieving qualifications in Mechanical Engineering, Electrical Engineering and Multi-Skills in Construction; Ivan was set on developing a career in construction or engineering. When seeking opportunities online, Ivan…

Chasing an ambition and never giving up

Peter joined Heathrow as part of the Master Planning Team in 2009, where he had responsibility for analysing Heathrow’s strategic capacity requirements. He first got a taste of the Project Management with the introduction of A380’s to Heathrow and planning the airport’s stands capacity for them. Peter then left the UK for a new life…

Finding the missing piece in a career

Rhea was studying an Apprenticeship in Hearing Therapy at Bristol University when, to her disappointment, the department shut down and she had no choice but to discontinue her studies and re-assess her career goals. Rhea began a new role at Sainsbury’s, quickly progressing within the business when she was headhunted for the role of Customer…

Following a dream

After leaving school, Hannah wasn’t entirely sure what she wanted to do and began to pursue a career in Retail. Hannah successfully progressed to a managerial position when her company was issuing redundancies, yet she knew that this was the perfect opportunity to do something completely different. Hannah began researching into other options and always…

Photo of Matt

Excelling in a career and performance

Matt began his journey at Heathrow over 13 years ago and gained vast experience in his varying roles. Matt’s expertise lies within Security Operations, after becoming a Terminal Controller, Security Manager and most recently, a Performance Manager. Matt specialises in data analysis and enjoys identifying the patterns and meaning behind data, helping Heathrow to continue…

From career changer to career builder

It’s all about the people for Humira. She enjoyed interacting with customers in her previous career in banking, but she wanted a change of scenery and a new challenge. So Humira decided to follow in her sister’s footsteps and join Heathrow. “I was always quite ambitious, driven and motivated,” says Humira, “and I always wanted…

From high-flying to landing

Alexandra is one of Heathrow Academy’s youngest and most impressive recruits. After studying her BTEC Diploma in Travel & Tourism at Uxbridge College, Alexandra enrolled on Heathrow Academy’s Pre-employment Training. “I did well at college and I had the chance to go to university but I just couldn’t wait to get into the working environment”…

From childhood dreams to bright spark

Simrandeep knew from an early age he wanted to one day be an electrician. He started with deconstructing (and reconstructing!) his toys and progressed to eventually fixing things around the house for his mum. After leaving school, Simrandeep went to college and began his studies. He successfully achieved his Electrical Installation Level 1 and 2,…

From knock-back to giving back

Before coming to Heathrow, Iver-based Scott worked for Debenhams as a Service and Sales Specialist. He enjoyed the role but didn’t feel he was getting the opportunity to develop as quickly as he would like, so he successfully applied for a position with World Duty Free, starting in Heathrow Terminal 5. Following a month’s induction…

From spotting planes to screening contraband

Heathrow has always been a part of Samit’s life. From father-son plane spotting as a youngster, to secondary-school work experience in the Compass Centre, Team Leader in World Duty Free and Terminal 5 Security Officer. “School wasn’t easy,” says Samit, but working at Heathrow has seen him thrive: “I knew I wasn’t good at studying…

From jewellery to something priceless

Since childhood Ricky has always wanted to work with computers and an early career with The Jewellery Channel gave him a passion for stock control. The Academy has enabled him to combine the two and he’s now flying high at Caviar House. Ricky found the Academy online and was drawn to what seemed like the…

From cashing up to cashing in

Parveen was running his own fast food business working long and unsociable hours. He was working hard and missing out on precious family time. Something had to give. Parveen’s wife had secured a job through Heathrow Employment & Skills Academy so he went along. Parveen met with an Academy Recruitment Officer who recommended him for…

From ordinary job to extraordinary career

Pradeep is very much a ‘people person’. After a series of customer-facing roles in the service and retail industry, Pradeep felt that he was not realising his true potential. His dreams of working in Heathrow Airport would finally come true after joining the thriving community of Heathrow Employment & Skills Academy students. A friend of…

From turbulent times to high-flyer

When Nyomi left school at 16, she wasn’t sure what the future held until a local youth group put her in touch with the Heathrow Employment & Skills Academy. “I’ve always been a practical hands-on type of person and school just wasn’t for me” explains Nyomi. “The Academy helped me realise that I still had…

From small talk to storytelling

Mirela moved to Southall seven years ago. Through a friend, she managed to get a job as a Barista for Costa at Heathrow Terminal 3. Mirela progressed well gaining promotions to Maestro and then to Assistant Manager. She began an Apprenticeship in Team Leadership and it was here that she first heard about the Heathrow…

From sports student to management goals

Before life at Heathrow, Luke was a student at St Mary’s University in Twickenham studying Sport and Science Coaching. But when he started having doubts about his career path, he decided to put the brakes on Uni for a while, and that’s when a friend mentioned their role in the Mixed Freight Services team at…

From career change to currency change

Levan came to the UK in 2008 from his homeland Georgia with a view to furthering his studies and starting a new life for himself. After completing an English course at West Thames College, Levan’s local Job Centre recommended him to the Heathrow Employment & Skills Academy and organised an appointment. Levan enrolled on the…

From a childhood dream to a career take-off

After studying travel and tourism at college, Katie was determined to take her career dreams to new heights. When she first applied for a passenger services role at the airport it was a long time coming, but Katie was determined to fulfil a childhood ambition. “Since I can remember, I’ve dreamt of working at Heathrow….

From drudgery to dreams

Bijay comes from a family who are very proud of their heritage. His grandfather is one of four generations of Gurkha who served in the British Army, so taking pride in what you do is a trait that runs throughout his family. It was this pride that attracted Bijay to work at Heathrow Airport. “It…

From shy and reserved to confident leader

Born in Nepal and growing up in Hong Kong and Singapore, for Amrita travelling was always in her blood, so a future career at an airport was more than just a flight of fancy. “My cousin started with the Academy and suggested it to me three and a half years ago and the Academy gave…

From working the bar to raising the bar

Alan started life in Australia before moving to the UK with his family when he was just seven. After leaving school, Alan learnt the trade of painting & decorating but it would be some time before he found a career he felt truly happy in. He tried his hand at gardening, recycling services and even…

From new beginnings to happy endings

Ferechta, who is originally from Afghanistan, moved to France with her family when she was eight years old. Having completed their university degrees, Ferechta and husband Zabiullah, took the decision to move to England, settling in Hillingdon. “It was a bit of a crazy time,” explains Ferechta. “We graduated, got married and moved to England…

From people person to people business

Fed up with her job in retail, an online search uncovered a top-flight opportunity close to home for Amy. A career in HR seemed a natural choice for this people person so applying for the apprenticeship seemed the right thing to do. “My brother, my boyfriend and my boyfriend’s brother all work at the airport…