Pradeep is very much a ‘people person’. After a series of customer-facing roles in the service and retail industry, Pradeep felt that he was not realising his true potential. His dreams of working in Heathrow Airport would finally come true after joining the thriving community of Heathrow Employment & Skills Academy students. A friend of Pradeep’s recommended the Academy and explained that the specific skills-based learning courses would stand him in good stead for a job at Heathrow. Ambitious and keen to learn, Pradeep knew it was time to upgrade his everyday job to a new career with exciting prospects.

Pradeep successfully completed the Pre-Employment Training Programme. With the support and advice from Recruitment Officer, Joe, Pradeep soon secured his role of Passenger Ambassador with Omniserv airside at Terminal 5. Pradeep explains, “The skills I learnt at the Academy were invaluable to me. I’d always felt nervous in interviews but after working with Joe doing mock interviews and getting helpful tips, I felt really confident walking into my interview at Omniserv. And I got the job!”. Pradeep has since completed a Customer Service Level 2 Apprenticeship with the Academy and is already looking at other development opportunities to support his career ambitions.

“Working airside at Terminal 5 is exciting and no day is ever the same. We can get over 55,000 passengers passing through our terminal daily so it’s a big challenge, but one I enjoy. I plan to continue my learning at the Academy by completing a Customer Service Level 3 Apprenticeship to help me further my career.”