Inspiring growth, changing people's lives

Samit

From spotting planes to screening contraband

Heathrow Academy gives Samit high hopes for the future

Heathrow has always been a part of Samit’s life. From father-son plane spotting as a youngster, to secondary-school work experience in the Compass Centre, Team Leader in World Duty Free and Terminal 5 Security Officer. “School wasn’t easy,” says Samit, but working at Heathrow has seen him thrive: “I knew I wasn’t good at studying and I’m the kind of person who always wants to do things differently. When my dad, who worked at Heathrow, pointed out an advert in the paper for a job in World Duty Free, I applied, got the job and I instantly loved it!”

Thirteen years later, Samit is a Security Officer in Terminal 5, which sees him screening passengers and items using various machines, and delivering projects to improve passengers’ experience. “I love knowing I’m protecting people – I feel like I’m making a real difference to Heathrow. When you put that uniform on, you feel amazing.”

Last year, when Samit decided to improve his Maths and English skills, he joined the Heathrow Academy. He’s now studying for a qualification in Customer Service and has high hopes for the future. “I believe if you work hard and you improve yourself, you attract a career and the success that comes with it. The apprenticeship is helping me as a Security Officer understand how to make passengers’ journey through security even better.” And what does Samit reply when colleagues ask him about the Academy? “It’s helped me to open up about my dyslexia, find a way around it and accelerate my confidence. If I can do it, you can too.”

“A manager at the Academy said to me, ‘We’re here to help you, support you and get you to where you want to be.’ That’s all I needed to know – and that’s exactly what’s happening.”

From spotting planes to screening contraband

Heathrow Academy gives Samit high hopes for the future

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