All Departments
Retail Management
Advertising Salary:
Competitive
Vacancy Type
Full Time

About The Role

WHSmith are seeking a driven and dynamic Team Leaders to join their team. The Team Leader will provide exceptional customer service, proactively dealing with all customers, making the most of every sales opportunity and acting as an ambassador delivering the WHSmith brand to all our customers. The role requires shift work and flexibility.

With busy flights landing and taking off day and night, will your team and store be consistently ready to provide an efficient, friendly service? That’s just one of the challenges you need to think about as airports are some of WHSmiths most demanding retail locations. As a Team Leader, you need to get your store running like clockwork by inspiring your people to go the extra mile. That means well-stocked shelves at all times, approachable staff on-hand and a clean, tidy store. You’ll be a role model for the team, showing junior team members how it’s done. They’ll give you the autonomy to get plans into action. So, if you’ve got talent and determination, your journey’s just beginning. They’ll give you the scope and support to keep your career moving.  


About You

For this kind of role, you’ll need retail experience – not just interacting with customers, but leading and managing a team too! Ideally, you’ve worked in a business that’s just as fast-moving as WHSmiths. With this background, you’ll know how to give great customer service, even under pressure. Your enthusiasm will be inspirational for your team and clear to all of their customers. You’ll take pride in sharing your knowledge and seeing staff excel. Ready to step up when needed, you’ll be determined, good with people and driven to meet targets. 

About The Company

You may know WHSmith operate on the high street, in rail and bus stations, airports, hospitals, universities and workplaces. But you may be surprised to learn they’ve been around since 1792 and have over 14,000 employees across the globe. They’re continually growing by putting their customers at the heart of all they do and they grow their people too. At WHSmith there are no limits to where your career can go.

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