All Departments
Retail Management
Advertising Salary:
Competitive
Vacancy Type
Full Time

About The Role

Louis Vuitton are seeking a professional and enthusiastic Team Manager to join their team. As a Team Manager, you will be an ambassador of the Louis Vuitton Brand, representing the Brand values and demonstrating the Louis Vuitton attitudes towards Clients and team members. You will take ownership to lead and coach your team, build Client relationships, proactively foster the achievement of sales goals and ensure that the highest of Client experience is delivered. You will be responsible to recruit and build highly motivated teams, develop them to next level and secure succession plan.

DUTIES & RESPONSIBILITIES

Ensure achievement of team targets on monthly and annual basis

Team Management and Development

  • Ensure your team delivers the Louis Vuitton Promise to every Client, through demonstrating and modeling the 4 Louis Vuitton Attitudes. Support them with consistent coaching, identify their development and training needs, partner with the Field Coach Trainer to tailor individual action plans
  • Identify, recruit and develop talents, secure succession plans in collaboration with the Store Manager
  • Set individual and team goals; proactively assess and manage performance against expectations
  • Manage and motivate the team to drive business: create a positive and harmonious work environment, foster cooperation within the team and between managers

Client and Business Development

  • Support the team in building long term Client relationship, leveraging the different clienteling tools
  • Establish a Client-centric mindset in store to ensure the highest level of Client experience and proactively handle Client related situations
  • Communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, training)
  • Proactively provide the Country office with product recommendations and qualitative feedback based on local knowledge about the market and Client needs, leveraging expertise and knowledge within the team
  • Put in place action plans to boost business and maximise product performance, leveraging visual merchandising, clienteling, training and team animation

Selling and Floor Management

  • Act as a role model demonstrating sales leadership to the team, support them with their own sales, foster cross-selling and Client repurchase
  • Build and develop own Client portfolio
  • Ensure business opportunities are maximised through efficient sales floor management, being a visible presence and support and ensuring the Louis Vuitton Promise standards are achieved

Optional: Champion a Product Category

  • Be the store point of reference to the Country Merchandising team, providing them with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities…) leveraging the Expert Advisors’ knowledge
  • Support the product category business, convey enthusiasm and passion via team animations, morning briefings, share information and mentoring, improve operations, define and implement action plans to drive sales

Operations

  • Ensure policies, Brand standards and grooming guidelines are communicated and implemented
  • Support Operations team in inventory management
  • Support Store Manager in staff planning (workforce management)

About You

The ideal candidate for this role will have a professional attitude and a passion for the brand. In addition, you will have the following skills and experience:

  • Significant Management and Leadership experience within a Luxury brand
  • Take responsibity and ownership
  • Excellent interpersonal skills
  • Commercial Mindset
  • Professional Attitude

About The Company

Since 1854, Louis Vuitton has brought unique designs to the world, combining innovation with style, always aiming for the finest quality. Louis Vuitton Heathrow features leather goods, accessories and shoes as well as a selection of watches and jewellery.


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