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Privacy Notice

Privacy Notice: The Heathrow Employment & Skills Academy website

Updated: May 2018


The Heathrow Employment & Skills Academy is a Heathrow Airport Ltd brand.

This privacy notice tells you what to expect when Heathrow Employment & Skills Academy (‘HESA’) collects personal information about you.  HESA is committed to protecting your personal information when you use our services.  Whenever you provide such information we are legally obliged to use your information in line with all applicable laws concerning the protection of personal data, including the General Data Protection Regulation (GDPR).

What information will we collect about you?
When you register with us to apply for job opportunities or use our contact forms we will collect information to identify you as an individual including, but not limited to;

  • First and last name
  • Home or other physical address
  • Email address
  • Telephone number
  • Age range
  • Gender
  • Ethnic origin
  • Criminal record history
  • Employment and benefit details
  • Reference information

If you submit referee details to us of any other person (e.g. a friend or family member) please make sure you have their permission first.

The Heathrow Employment & Skills Academy collects information about how you use our website and the device(s) you use to access it. This includes collecting unique online identifiers such as IP addresses, which are numbers that uniquely identify a specific computer or other network device on the internet. For more information, see our section on ‘cookies’.

How will HESA use the information it collects about me?
The Heathrow Employment & Skills Academy will use your personal data for a number of purposes including the following:

  • To send you communications on job opportunities
  • To send you communications on training courses, workshops and tests
  • To send you information regarding HESA related news
  • To send you information regarding your job applications
  • To send you feedback requests on our services

The Heathrow Employment & Skills Academy will collect details of your gender and ethnic origin for the purposes of statistical analysis to improve our diversity engagement with local minority communities and to ensure equal opportunities. The information you provide will be collated and anonymised and not used to identify you individually. If you do not wish to
provide information relating to your gender and/or ethnic origin then you are not obliged to do so.

The lawful justification for collecting and using your personal data is that you have given clear and informed consent for HESA to collect and process your personal data to be able to provide you with services listed above. Your consent is given when you register your details through our registration form or via our contact form.

Your information will be handled and may be used by the following recipients in order to deliver our services and provide you with updates or more information:

  • Heathrow Airport Ltd
  • Mooreskills Ltd, who deliver our recruitment, Apprenticeship and Development services
  • K10 Apprenticeships Ltd, who deliver our Construction recruitment and Apprenticeship service

We will keep your information within the Heathrow Employment & Skills Academy and our trusted third parties except where disclosure is required by law, for example to government bodies and law enforcement agencies.

Your information is processed only in the UK and is not moved or transferred overseas.

How long will The Heathrow Employment & Skills Academy keep my information?
Your information will be retained for a reasonable period, currently 6 years. Your information will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.

What rights do I have over my personal data?
Under the General Data Protection Regulation, you have the right to:

  • Access your personal data
  • Rectification, erasure or restriction of information
  • Object to the processing
  • Data portability

To exercise your rights please contact the Heathrow Data Protection Officer using the following contact details:

By email to:

By post to:
Privacy Requests
Office of the DPO
Heathrow Airport Ltd
The Compass Centre
Nelson Road
Hounslow, Middlesex

What if I find your response unsatisfactory?
Should you find our response unsatisfactory, you have the right to lodge a complaint with the supervisory authority – the Independent Commissioner’s Office (ICO). You can find more information on the ICO website at regarding the complaints process.

Privacy & Cookies

What are cookies?
Cookies are small text files which are stored on your computer when you visit certain web pages. At the Heathrow Employment & Skills Academy we use cookies to understand how our sites are used which helps us to improve your overall online experience. Some of the cookies we use are necessary for some of our sites to work whilst other cookies are used to provide tailored advertising by trusted third parties. The cookies we and our third parties place on your computer do not collect personally identifiable information like your name, address or payment details.

To find out more about cookies, visit

The privacy of your information is important to us and so we want to keep you well informed about cookies. We shall continue to work on initiatives in relation to recent cookie legislation to ensure you have the best experience when visiting our websites.

The different types of cookies we use
The Heathrow Employment & Skills Academy use the following categories of cookies on our websites:

Strictly necessary – These cookies are essential for certain features of our websites to work. These cookies do not record identifiable personal information and we do not need your consent to place these cookies on your device. Without these cookies some services you have asked for cannot be provided.

Performance – These cookies are used to collect anonymous information about how you use our websites. This information is used to help us improve our websites and understand how effective our adverts are. In some case we use trusted third parties to collect this information for us but they only use the information for the purposes explained. By using our websites, you agree that we can place these types of cookies on your device.

Functionality – These cookies are used to provide services or remember settings to enhance your visit for example text size or other preferences. The information these cookies collect is anonymous and does not enable us to track your browsing activity on other websites. By using our websites, you agree that we can place these types of cookies on your device.

Targeting and Advertising – These cookies are used by trusted third parties to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. Information contained in these cookies is anonymous and doesn’t contain your personal information.

To find out more about cookies used for targeting and advertising follow and or contact us at for further information about the trusted third parties we use.

Managing cookies
If you’d prefer to restrict, block or delete cookies from The Heathrow Employment & Skills Academy and our third-party advertisers, or any other website, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser to learn how to change your cookie preferences. If you choose to disable all cookies we cannot guarantee the performance of our websites and some features may not work as expected.

Changes to this privacy notice
We will keep this privacy notice under regular review and we will place any updates here.  At the start of this privacy notice we will tell you when it was last updated.