Privacy Notice:

The Heathrow Employment & Skills Academy website

Last Updated: June 2022

The Heathrow Employment & Skills Academy is a Heathrow Airport Ltd brand.

This privacy notice tells you what to expect when the Heathrow Employment & Skills Academy (‘The Academy’) collects personal information about you. We are committed to protecting your personal information when you use our services. Whenever you provide such information we are legally obliged to use your information in line with all applicable laws concerning the protection of personal data, including the UK General Data Protection Regulation (UK GDPR).

What information will we collect about you?

When you register with us to apply for job opportunities or use our contact forms we may collect information to identify you as an individual including, but not limited to;

  • First and last name
  • Home or other physical address
  • Email address
  • Telephone number
  • Age range
  • Gender
  • Ethnic origin
  • Criminal record history
  • Employment and benefit details
  • Reference information
  • IP
  • Disability information and/or accessibility requirements

If you submit referee details to us of any other person (e.g. a friend or family member), please make sure you have their permission first.

The Academy collects information about how you use our website and the device(s) you use to access it. This includes collecting unique online identifiers such as IP addresses, which are numbers that uniquely identify a specific computer or other network device on the internet. For more information, see our section on ‘cookies’.

How will the Academy use the information it collects about me?

We will use your personal data for a number of purposes, including the following:

Use of data Purpose Justification
Provide you with services such as recruitment or Apprenticeship delivery. Legitimate Interest or where you have provided your Consent We do this on the basis of ‘Legitimate Interest’ or where you have provided your Consent to us. This means that we have a genuine reason to collect specific data about you in order for us to carry out our activities, such as recruitment services or Apprenticeship delivery.
To send you communications on the Academy offer, case studies and information on job opportunities. Consent We have a legitimate business interest for your personal data to be used for these specific purposes. For example, this enables us to inform you about the latest job opportunities or send out case studies on individuals who have found work through the Academy. There is the option to ‘unsubscribe’ to these communications at any time.
To send you feedback requests on our services Legitimate Interest We have a legitimate business interest to gain anonymous feedback on how we are delivering our services and any improvements that could be made.  Such communications are never personalised nor is there a requirement to respond.
Sharing data with employers for recruitment processing and interview selection Consent We will share your application with the employer you have applied for a role with, if selected for interview. Please manage your consent preferences through your account settings.

We seek to ensure that our information collection and processing is always proportionate. We will notify you of any changes to information we collect or to the purposes for which we collect and process it.

No automated decisions are made affecting your personal data.

The Academy may collect details of your gender and ethnic origin for the purposes of statistical analysis to monitor our diversity engagement with local minority communities and to ensure equal opportunities. The information you provide will be collated and anonymised and not used to identify you individually.

Your information may be handled and may be used by the following trusted third party recipients in order to deliver our services and provide you with updates or more information:

  • Suppliers who manage/host our database
  • Suppliers who deliver our apprenticeship scheme
  • Suppliers who provide recruitment support to us
  • Third parties who you may have applied for a role with via the Academy

We will not transfer or disclose your personal information, other than as identified in this Privacy Notice, to our trusted third party suppliers, to the police, tribunals, courts, regulators, or other authorities to assist them with their investigations or requests or for us to report security incidents or suspected or actual unlawful acts and/or as may be otherwise required by law. Your information is processed only in the UK and is not moved or transferred overseas.

How long will The Academy keep my information?

For individuals who have been trained or placed into employment via the Academy, your information will be retained for a reasonable period, currently 6 years.

For all other individuals, your information will be retained for 2 years, unless you provide consent for this to be extended.

Your information will be retained for a reasonable period, currently 6 years. Your information will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.

What rights do I have over my personal data?

Under the General Data Protection Regulation, you have the right to:

  • Access your personal data
  • Rectification, erasure or restriction of information
  • Object to the processing
  • Data portability

To exercise your rights please contact the Heathrow Data Protection Officer using the following contact details:

By email to: [email protected]

By post to:

Privacy Requests
Office of the DPO
Heathrow Airport Ltd
The Compass Centre
Nelson Road
London Heathrow Airport,
Middlesex TW6 2GW

What if I find your response unsatisfactory?

Should you find our response unsatisfactory, you have the right to lodge a complaint with the supervisory authority – the Information Commissioner’s Office (ICO). You can find more information on the ICO website at regarding the complaints process.

Privacy & Cookies

What are cookies?

Cookies are small text files which are stored on your computer when you visit certain web pages. At the Heathrow Employment & Skills Academy we use cookies to understand how our sites are used which helps us to improve your overall online experience. Some of the cookies we use are necessary for some of our sites to work whilst other cookies are used to provide tailored advertising by trusted third parties. The cookies we and our third parties place on your computer do not collect personally identifiable information like your name, address or payment details.

To find out more about cookies, visit

The privacy of your information is important to us and so we want to keep you well informed about cookies. We shall continue to work on initiatives in relation to recent cookie legislation to ensure you have the best experience when visiting our websites.

The different types of cookies we use

The Academy use the following categories of cookies on our websites:

Strictly necessary

– These cookies are essential for certain features of our websites to work. These cookies do not record identifiable personal information and we do not need your consent to place these cookies on your device. Without these cookies some services you have asked for cannot be provided.


– These cookies are used to collect anonymous information about how you use our websites. This information is used to help us improve our websites and understand how effective our adverts are. In some case we use trusted third parties to collect this information for us but they only use the information for the purposes explained. By using our websites, you agree that we can place these types of cookies on your device.


– These cookies are used to provide services or remember settings to enhance your visit for example text size or other preferences. The information these cookies collect is anonymous and does not enable us to track your browsing activity on other websites. By using our websites, you agree that we can place these types of cookies on your device.

Targeting and Advertising

– These cookies are used by trusted third parties to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. Information contained in these cookies is anonymous and doesn’t contain your personal information.

To find out more about cookies used for targeting and advertising follow and or contact us at [email protected] for further information about the trusted third parties we use.

Managing cookies

– If you’d prefer to restrict, block or delete cookies from The Academy and our third-party advertisers, or any other website, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser to learn how to change your cookie preferences. If you choose to disable all cookies we cannot guarantee the performance of our websites and some features may not work as expected.

Changes to this privacy notice

We will keep this privacy notice under regular review and we will place any updates here. At the start of this privacy notice we have told you when it was last updated.