The Restaurant Group are seeking an energetic and polite hosts to join the team in Heathrow Airport. The purpose of this role is to provide unforgettable guest experience and provide excellent hospitality to the guests, no matter what time they are dining.
The key responsibilities of this role include:
- Welcome guests on the restaurant floor with a friendly smile
- Manage customers' waiting time
- Work with waiting staff to ensure that customers are served in timely manner
- Showcase the business' values, as well as providing excellent customer services
- Being knowledgeable of and operating within appropriate outlet and liquor licensing guidelines and Lounge Management Policies
- Other duties as required and outlined by the Food & Beverage manager and supervisor
- Establish ongoing On Job Training Programmes within the department to meet Brand and Service Standards
- Openly communicating with staff ensuring regular briefings occur and all relevant information is passed on