Assistant Manager

Case Luggage are seeking a professional and motivated Assistant Manager to join their team. The role of Assistant Manager is to manage a small team (on average 2-3, up to 5 staff members maximum) to drive sales productivity, efficiency, and customer service levels of the store. You would manage the sales performance of the store/concession and staff productivity level. Another part of the role is to support, manage and develop the Supervisor.

As Assistant Manager your key responsibilities would include:

• Supporting the Store Manager in managing and inspiring your team to be at their best, and stepping up to cover the store when needed
• Maintaining a strong customer focus consistently, excelling in customer relations, dealing with requests and orders swiftly and efficiently to maximise customer experience
• Ensuring staff are coached, trained, and developed on all the latest products and health & safety
• Achieving and driving company-based targets on a daily, weekly, and monthly basis
• Administrative duties including staff rotas, updating sales figures, ensuring paperwork and files are maintained
• Carrying out key holder responsibilities, including cashier, banking and store opening and closing procedures
• Having a thorough knowledge of all company/brand guidelines and standards
• Establishing a good understanding of health and safety policies of the store and ensure that staff uphold these policies
• Maintaining all price files, brand profiles, and use these to assist with stock requests and replenishment
• Ensuring all deliveries and stock takes are processed correctly
• Carrying out/assisting in any other duties as requested by the Store Manager, Area Manager or head office

The ideal candidate for this role will have at least 1 years’ experience as an Assistant Manager in a retail environment.

In addition, you will have the following skills and experience:

• Numeracy and IT skills
• Leadership skills
• Exceptional customer service and sales focus
• Excellent time management and the ability to prioritise tasks
• Ability to work well and lead within a team

Case London has been a leading retailer of luxury and high-end luggage and travel goods since 1923. They currently operate from both free-standing stores & concessions situated in the UK, serving the world's finest customers at concessions in department stores: Harrods, Selfridges and Harvey Nichols. Every member of staff has a complete knowledge of our carefully selected range of products from internationally recognised brands, presented in a visually stimulating environment.

Case London's brand offering include core brands such as Tumi, Rimowa, Globe-Trotter, Bric's, Samsonite, Ted Baker & Radley luggage.