Project Support Engineer

The Role

The AtkinsRéalis Project Delivery Practice have an exciting and challenging portfolio of projects and are looking to recruit an experienced Project Support Engineer to join their team.  

The team currently provides several levels of cover for CCTV, CPQM, CARZ, Xovis, Crowdvision, BWC, ANPR, TDOC plus others. They are fix on fail on the edge device where they support things like Xovis and the Genetec application that encompasses all of the CCTV elements; they also provide support on this as the systems integrator.

The team are crucial to the delivery of projects where these systems are impacted or added to on the campus and any changes with the platform, with several projects ongoing and many more in the pipeline.  

The role is 37.5 hours per week, Monday to Friday and will require an on-site presence at the airport for a minimum of 5 days per week, there may also be a requirement to work night shift on occasion, depending on the project requirements. 

Principal accountabilities

• Work within agreed and published project processes and standards.
• Ensure that all project information is captured and managed in the appropriate systems.
• Manage AtkinsRéalis suppliers ensuring that process is followed for the particular project(s) engaged upon.
• For each project engaged upon, assist with identifying future demands ensuring that resources/services are obtained to meet the demand.
• Produce regular reports and maintain folders for all projects as requested.
• Ensure the handover of projects to relevant departments is carried out smoothly, in a timely manner and that all “as fitted” documentation is accurately produced.
• Act as the focal point for project co-ordination with planning-supervisors, construction managers & various airport clients where required.
• Upon assignment of a project, meet with client to discuss requirement and agree a scope and project timeline if required.
• Work with all relevant groups within HAL in order to achieve full 'buy-in' and therefore an overall successful conclusion (such groups will be AOSU, Property, Baggage, Terminal Management, STAR centre, Celsius team, Security, Change Management, Maintenance).
• Upon acceptance of quotation(s), assist in the production of work packs for the AtkinsRéalis Framework Partners.
• Instigate all necessary update meetings with Framework Partners and resolve any changes to the agreed cost plan and project time line.
• Attend any weekly/monthly progress meetings and represent AtkinsRéalis IT interests where required.
• Upon completion of the works, provide all necessary documentation to all interested parties to achieve on-going support of the new install.

Qualifications and Experience 

• Good communication skills both verbally and in writing
• Self motivated and able to work well within a team
• Substantial skills and experience in Telecoms or Networking support function
• Broad knowledge of specialised telecoms services in an enterprise and service provider environment
• Experience within an aviation environment, particularly Heathrow would be a distinct advantage
• Specific knowledge of network products and suppliers would be advantageous
• Experience in real environment deployments would be advantageous
• Experience in LAN and WAN technologies is essential
• Experience in wireless technology
• Experience in CCTV and Access Control systems
• An experienced professional with at least 2 years operational experience in an IT, Network or Engineering department.
• Formally educated to C&G, HNC or A-level standard.
• Formal project management, network technology or IT systems training is desirable but not essential.
• Use of MS Project, MS Visio, MS Excel, MS Word is essential. Training on AtkinsRealis/BAA specific applications will be given.