All Departments
Retail Management
Advertising Salary:
Competitive
Vacancy Type
Full Time

About The Role

Jo Malone are looking to recruit a dynamic and inspirational Counter Manager to join their team at Heathrow, to lead, coach and develop their team of Sales Advisors to achieve sales, customer service and operational targets. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, exceptional customer relationship management and the leadership of a high performing team.

As Counter Manager your key responsibilities include:

  • Elevating in store events, including hand and arm massage and wedding consultations
  • Being accountable for the smooth running of the store
  • Coaching and inspiring your team
  • Team development, allowing them to exceed their KPI's, as well as your own
  • Ensuring all your team are aligned with Boutique and Brand vision

About You

The ideal candidate will have retail management/assistant management experience, preferably within beauty or fast paced retail environment, in addition you will have the following skills:
 
  • Experience setting sales and customer service targets, sales analysis and staff scheduling
  • Previous retail operations experience including inventory and facilities management and cash reconciliation
  • Proven track record of leading, coaching and developing a team to succeed
  • Experience of creating and executing in-store events
  • Flexible availability across days/hours.
  • Proficient in Microsoft office
 

About The Company

Jo Malone London joined The Estée Lauder Companies' family of brands in 1999. The Estée Lauder Companies’ collective vision is to be the most inclusive and diverse beauty company in the world, and to be both the employer of choice for diverse talent and the brand of choice for our global consumers. They are a people first company, respecting and caring for their employees, communities, and consumers. With consumers in approximately 150 countries and territories, and 70 languages at the point of sale in the UK & Ireland, it is essential that they continue to have a diverse workforce that understands local relevance and the changing beauty needs of all their global consumers.
 
Jo Malone London is a British fragrance house known for elegantly simple scents with unexpected ingredients and a unique twist. As well as coveted colognes, Jo Malone London creates luxurious scents for bath, body and home. Distinctive yet understated. Perfect alone or artfully layered with Fragrance Combining

Other jobs like this

All Departments
Retail Management
Advertising Salary:
Competitive
Vacancy Type
Full Time
All Departments
Customer Service
Advertising Salary:
£14,000 per annum
Vacancy Type
Part Time
Latest

Stylist

All Departments
Sales
Advertising Salary:
Competitive
Vacancy Type
Full Time