Showroom Manager

As a Showroom Manager, you are accountable for the showroom team to drive business performance and deliver client experience; you lead your team, going the extra mile for every client and working across your team to seek solutions and drive sustainable business. You are responsible for delivering a seamless team performance between Sales, Operations, Support and Clients. You support your team in championing brands, client experience and deliver the company objectives in your showroom, through excellent planning, operational management and delivery; ensuring your team are engaged and driving your plans. You are a visible leader and actively encourage your whole team to meet your high standards, and to develop and grow their own careers through effective coaching. 

• Leading, motivating and coaching the showroom team to increase sales, improve efficiency and deliver performance against KPIs and sales targets
• Ensure business objectives and communications are understood and driven in an effective manner though your business plans
• Benchmarking against key competitors and local trends to continuously evolve your business plans to deliver sustainable business performance
• Operating processes and procedures are maintained and continually improved ensuring a streamlined and consistent way of working
• Use management information to develop and deliver commercial and trading plans which build high value client networks and implement effective PR events to promote key brands
• Ensure product stock levels are well managed and stock control is in place
• Analyse sales figures and forecast future sales volumes to maximise profit, identifying opportunities to drive better performance and implement plans to deliver this
• Engage your team on business performance, new initiatives and other pertinent issues to ensure appropriate response and actions
• Accountable for standards of quality, customer service, security and health and safety, ensuring they are legally compliant and meet company standards; resolving any issues as required 

Essential Experience and Attributes

• Proven experience in working successfully in a Retail environment, delivering sales and process efficiency
• Experience of leading a team
• Experience of managing budgets, costs and identifying improvement opportunities
• Highly numerate with the ability to understand, analyse and make recommendations to take action on business performance
  
• Experience of coaching or helping others to develop and improve performance
• Flexible and adaptable to change
• Motivated, proactive and dedicated
• Excellent interpersonal and communication skills
• Sales and target driven
• Experience of building client relationships over a sustained period of time
• Passion for brands and brand knowledge
• Dedicated to creating memorable moments and experiences for clients
• IT literate

Desirable Experience and Attributes

• Previously lead Retail operation in a luxury environment, meeting client expectations
• Broad internal/external network with the ability to bring in new business and nurture business with existing clients
• Retail experience in luxury jewellery/watch trade or high value/highly desirable products and pieces
• Visual merchandising skills
• Advanced selling skills and negotiation skills
• Passion for jewellery and watch pieces
• Proven track record of sales achievements
• Proven track record of Performance Management
• Delivering memorable client experiences

Watches of Switzerland employ nearly 3,000 people across the UK, Europe and the United States. They are the UK's leading luxury watch specialist with significant presence in the US, including a complementary jewellery offering. At the last count the company have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling, plus seven-e-commerce websites!

The success of Watches of Switzerland is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology. They provide clients with a modern, distinctive luxury experience and this is underpinned by their people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.