About The Role

There's no better way to get from Heathrow to central London than using public transport. Small wonder, then, that over 20,000 passengers a day make use of our rail stations. We are looking candidates that thrive on service and going the extra mile. Customer Hosts will join our Heathrow Rail Station teams to help drive more passengers to use our stations by providing sharing travel information and giving assistance.

Join our Customer Host team and be part of delivering exceptional rail travel experiences to our passengers and contribute to the smooth operation and customer satisfaction of our rail services at Heathrow.

About You

Your role will involve:

As our brand ambassadors, you will offer everyone a warm welcome to London by offering your knowledge and guidance, whether it’s helping them find the right train, terminal or giving directions to London landmarks.
Complying with Heathrow Rail’s procedures, rules and regulations which could involve knowing what to do if spot an unattended bag, see someone acting strangely or are involved in an emergency evacuation.
Addressing customer concerns and resolve any issues or complaints in a professional and timely manner.
Collaboration with other rail staff and departments to coordinate services and ensure smooth operations.
Staying up-to-date with relevant policies, procedures, and safety regulations to ensure compliance and customer well-being.

These skills are essential:

Proven experience in providing customer service
Observation and communication skills are important – our medical will involve a hearing and sight test.
Ability to remain calm and professional in challenging situations, demonstrating strong problem-solving skills.
A good level of fitness as you will spend your shift out and about, interacting with our passengers.

About The Company

Heathrow is more than just an airport, it’s a community where people come together to shape the future of travel. As one of the world’s busiest and most iconic airports, we are driven by our vision to give passengers the best airport service in the world. Our teams work across a huge range of functions, all with the shared ambition to keep Heathrow running safely, smoothly, and sustainably.

Joining us means becoming part of a dynamic organisation where your work will make a real impact every day.

Apply

Other jobs like this

Similar