Supervisor

We are bringing Miniso to Heathrow — and we will be looking for passionate, customer-focused individuals to join us on this journey!

The Supervisor is responsible for overseeing the daily operations of the store, ensuring high levels of customer satisfaction, and leading the sales team to meet targets. The role involves supervising staff, handling escalated customer issues, managing inventory, and ensuring the store's visual standards are maintained. You will also support management in administrative duties and assist in training new team members.

Key Responsibilities: 

• Supervise and motivate the retail team to achieve sales targets and provide excellent customer service
• Assist in the daily operations of the store, including opening and closing procedures
• Manage staffing schedules and ensure appropriate coverage on the sales floor
• Handle escalated customer inquiries and resolve issues promptly
• Oversee merchandising and ensure the store is clean, organised, and visually appealing
• Assist with inventory control, stock replenishment, and loss prevention
• Train and onboard new employees, providing ongoing coaching and feedback
• Support the management team with administrative tasks and reports
• Manage cash and payment systems in accordance with company procedures and policies
• Uphold health and safety standards in store
• Performance management of employees; performance reviews, development plans, investigations

One of the two divisions of the Lagardère group, Lagardère Travel Retail is a pioneering global leader in the travel retail industry and the only operator to have established a comprehensive and world-recognised leadership across multiple business activities.

Cumulating more than 170 years of experience in travel retail since the opening of the first bookstore in 1852 at Paris Gare de Lyon, we deliver new experiences for travelers every day.

Operating over 5,000 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 42 countries worldwide, we generated €5.2bn sales in 2022.

At Lagardère Travel Retail we believe an inclusive and diverse culture can help businesses and people thrive. We are committed to create a work environment where our people can fulfil their potential and be themselves and to support each and every one of them in achieving their ambitions. We welcome and consider all applicants regardless of their background and can ensure all candidates will receive a fair and equal treatment.