Sales Associate

Magical, memorable moments of delight. That’s what you’ll create for their customers as a Sales Associate in the Harrods store at Heathrow. You’ll add your retail experience to their airport location to create an unforgettable experience for visitors from all over the world.

As a Sales Associate your key responsibilities include:

• Providing a world class customer service experience
• Demonstrating exceptional product knowledge
• You’ll also understand and properly execute all systems and POS procedures to ensure prompt and efficient sales transactions and full compliance
• Providing satisfactory references for the last 5 years and undergo a Criminal Record Check to obtain an airside pass
• Building quality customer relationships to achieve business goals
• Being an ambassador for the Harrods Brand

• Experience in retail
• Able to deliver an exceptional luxury customer experience
• A genuine interest and passion for Harrods
• Self-motivated to learn and develop your product and industry knowledge
• An out of the box thinking mentality, to surprise and delight customers with exceptional customer service and interpersonal skills
• A strong ability to work within a team
• Great organisation skills to keep the shop floor running smoothly
• Ability to work morning and evening shifts as well as weekends

At Harrods, they believe that anything is possible. They drive and inspire others to always push for more. They encourage and support their people to explore what they enjoy and be the best they can be. This passion to exceed is what sets them apart and is reflected in their work, their values and their culture. 

They believe in doing things properly, with great care and attention to the finest detail. They recognise that they can achieve much more working together than alone and strive to create a supportive environment where collaboration is encouraged and learning freely shared. 

Whilst they are defined by their British heritage, they are steadfastly global in outlook and take pleasure in celebrating all cultures, tastes and experiences. The warmth, diversity and authenticity of their people has created the exceptional service they are renowned for and the trusted brand we know today. What makes you different makes them exceptional.