Fortnum & Mason Bar offers travellers a welcoming space to relax and unwind before their journey. Serving a carefully curated selection of wines, champagnes, cocktails, spirits, and light dining options, the Bar showcases Fortnum's renowned hospitality in a vibrant airport setting. Whether guests are celebrating the start of a special trip or enjoying a moment of calm before departure, we strive to deliver an exceptional experience with every visit
Fortnum & Mason are currently looking for a Host to join our Terminal 5 Bar team. This is a pivotal front-of-house role, responsible for creating a warm and memorable first impression for our guests. You will welcome customers, manage seating and reservations, coordinate guest flow, and work closely with the wider team to ensure every guest receives the outstanding service and hospitality that Fortnum & Mason is known for
All Offers are subjected to successful completion of Heathrow Airport security screening and a 5-year referencing check
Key Accountabilities:
- Maintain a high customer focus and convey this attitude to all team members
- Ensure that all standards of service are met
- First impression of restaurant and last warming goodbye, creating positive and fun experience for customers
- Reservation bookkeeper, ensuring organized and accurate records of customers
- Strive for customer satisfaction by meeting all personal and special requests of guests