Burberry are hiring a Team Manager to lead and inspire a team of three in our Heathrow location. This role plays a key part in creating exceptional customer experiences, developing client relationships and driving commercial performance within a fast-paced luxury retail environment. Working closely with store leadership, you will empower your team to deliver personalised service, cultivate long-term client connections and bring the Burberry brand experience to life. Through coaching, collaboration and operational excellence, you will contribute to the continued success of Burberry and its customers
As a Team Manager your key responsibilities include:
- Partnership with store management to enhance sales performance, consistently achieve goals and identify strategies to ensure performance standards are exceeded
- Analyse store performance as well as KPIs, reporting current business trends, as well as competitor performance, to ensure further business growth
- Demonstrate leadership by playing an active role on the shop floor through client engagement and promoting brand awareness
- Monitor CRM database reporting in order to assist in the execution of company CRM initiatives
- Ensure all of your team members have sound product knowledge and are aware of company policies and procedures, coaching them and providing feedback
- Ensure all training materials and cascaded to the teams to ensure they use the content to drive key pillars of the strategy
- Create and implement action plans, build development plans for all employees in accordance with store management