Butler/ Head Waiter

We are looking for a talented, enthusiastic and experienced Head Waiter/ Butler to join our team at one of our prestigious contracts.

Serves food courses and alcoholic/non-alcoholic beverages to guests. Also Provides a courteous, professional, efficient, flexible and personalised service at all times. Always well groomed, clean, pleasant and creating renowned memorable experiences for the guests.

Duties and Responsibilities:

• Take care of all guests and coordinate with all concerned departments to fulfil guest needs and requests.
• Fully aware of the Room Service and other menus, answers questions on menu selections, communicates with the kitchen regarding menu questions and product availability.
• Keeps concerned departments informed about the guest allergies and food preferences.
• Update software with guest preference, likes and dislikes on to the guest profile section.
• Demonstrate discretion and courtesy when entering into the private space of guests
• Follows all the guest needs until they are completed to the total guest satisfaction.
• Welcomes guest.
• Escorts the guests to their assigned lounges.
• Knowledge of using the point of sale software, Property management software and any other system or software to perform the duties.
• Able to perform software operations like check-ins / check-outs, update profile, lounge reservation and requests.
• Records transactions and order items in Point of sales (POS) system or manually.
• Helps monitoring the stock inventory and to follow up on pending issues with the tracking system and store requisition forms.
• Checks in with guests to ensure satisfaction with each food course and/or beverages.
• Performs all his/her duties with the sense of priority and dedication.
• To welcome all guests in a gracious and polite manner, and to have the ability to hold a conversation with the guest in a natural and spontaneous manner.
• Carries out checkout in efficient manner, offering luggage assistance and transportation.
• Wishes fond farewell to the guest at the time of departure.
• Understands and strictly adheres to the Rules & Regulations of the Company a policy on Fire, Hygiene, Health and Safety.

• Minimum 2 year’s experience at a similar level at a 5 star or full service hotel. And 3 to 5 years experience is F&B Service.
• Previous customer related experience an asset
• Must possess a professional presentation
• Must possess outstanding guest services skills and sophisticated verbal and communication skills
• Computer literate in Microsoft Window applications an asset
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Positive attitude and good communication skills, with excellent grooming standards.
• Commitment to delivering a high level of customer service.
• High standards and be quality driven.
• Interpersonal and organisational skills.

Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.