Retail Assistant Manager - Heathrow Terminal 2

Fortnum & Mason is seeking an experienced and passionate Assistant Manager to join our exciting new store at Heathrow Terminal 2. This is an opportunity to play a key role in leading a luxury retail environment, ensuring every customer receives the exceptional service and memorable experience that has defined Fortnum & Mason for over 300 years

Working closely with the Store Manager, you will support the day-to-day operation of the store, lead and inspire your team, drive commercial performance, and uphold the highest standards of presentation, compliance, and customer service. You will create a welcoming environment for travellers from around the world while ensuring operational excellence at every touchpoint

We're looking for a confident and motivated retail leader who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences

You will ideally have:

• Previous retail experience at Supervisor, Team Leader, or Assistant Manager level
• Strong leadership skills with the ability to coach, motivate, and develop a high-performing team
• Excellent communication and interpersonal skills
• Experience using point-of-sale systems and standard computer applications
• A passion for luxury retail and premium customer service
• A proactive, resilient, and results-focused approach
• Strong attention to detail with a commitment to maintaining the highest operational standards
• Flexibility to work a full-time rota, including weekends and busy trading periods

As this role is based at Heathrow Airport, you must be able to obtain airport security clearance, including providing a full five-year employment, education, and unemployment history with supporting references

Fortnum & Mason sells the world’s finest products from its famous stores. The prestigious brand’s success over the past three centuries is based on an ongoing commitment to deliver world-class standards of customer service combined with a sense of pleasure every day. From our iconic Piccadilly flagship to our growing international presence, we are proud to offer customers a truly unique luxury retail experience

They are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. They respect and embrace each other’s differences, to create a truly inclusive environment.

In the last year alone, their people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards