All Departments
Sales
Advertising Salary:
Competitive
Vacancy Type
Full Time

About The Role

Saint Laurent is looking for dedicated, service-focused individuals to join their team as Client Advisors at Heathrow Airport.

As a Client Advisor, you will actively contribute to store sales and the achievement of key performance indicators. You will provide a unique, memorable, sophisticated, and lasting experience to both external and internal clients. Additionally, you will support the management team and colleagues while consistently upholding the Maison's values, image, and standards.

MISSIONS & RESPONSIBILITIES:

  • Provide an outstanding client and after-sale service to all visitors and clients
  • Show passion in connecting and reconnecting with clients, putting them at the centre, identifying their needs and anticipating their future requests
  • Cultivate a robust client portfolio to secure a proactive and growing business
  • Drive performance to exceed individual sales and Key Performance Indicator (KPI) goals by having a business mindset and an entrepreneurial approach
  • Know how to create personalised, versatile, and timeless silhouettes for the client and demonstrating your passion for the fashion culture
  • Show a transparent and genuine attitude with the client and create a unique connection with them
  • Communicate in a professional and authentic way, with clients and colleagues
  • Effectively use all the available tools to optimise business opportunities
  • Proactively support the front and back-of-house teams, their achievements and ultimately the overall team spirit
  • Adhere to all company policies and operational procedures and follow them

About You

The ideal candidate for this role will have previous experience in delivering high-quality service, focused on client expectations,  ideally in fashion and accessory retail, customer service, or luxury hospitality. Additionally, you will:

  • Have a personal sense of style and a passion for fashion culture, with a flair for creating personalised looks
  • Possess a natural business mindset and an entrepreneurial spirit
  • Be open-minded and seek a company that values audacity and authenticity
  • Demonstrate a strong team spirit and commitment to achieving shared goals
  • Be comfortable using tools and applications, and quick to learn new technologies
  • Be motivated to work in a fast-paced environment, with the ability to multitask and prioritize effectively
  • Bring a proactive, enthusiastic, and solution-oriented attitude
  • Have excellent written, verbal, and listening skills in both English and the local language
  • Embrace change as an opportunity for growth and development

About The Company

Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the sociocultural landscape. In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe.  Today, Saint Laurent collections include women’s and men’s ready-to-wear, shoes, handbags, small leather goods, jewellery, scarves, ties and eyewear.  
 
Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

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