Head of Terminal

The Head of Terminal is accountable for their team and terminal’s performance, to deliver objectives and legislative requirements of the PRS service.  They must have a deep understanding of the PRS operation and the legislation that supports disabled traveller. They must be able to lead with authenticity and influence to win hearts and minds, driving commitment and performance across the organisation. They will be responsible for the continuous improvement of the service, implementing strategic plans, policies, and procedures to achieve our goals and objectives.

Responsible for leading their teams and managing budget and resources, the Head of Terminal will ensure that resources are used effectively and efficiently. The Head of Terminal will lead inclusively to create strong build strong relationships across their teams, developing a proactive, highly trained, and motivated colleagues delivering performance SLA’s. The Head of Terminal must be an effective communicator and collaborator, working closely with other departments and as the key point of contact for our stakeholders. You must be able to lead large teams, build and maintain strong relationships to support and lead the growth and success of our service. Lead with authenticity and influence to win hearts and minds, driving commitment and performance across the organisation.

Overall, the Head of terminal plays a critical role in the success of our operation, driving innovation, growth, and profitability while ensuring that ABM remains aligned with its core values and mission.

REQUIRED SKILLS AND EXPERIENCE

• Excellent leadership and management skills, with the ability to motivate and develop a large team, manage conflict, and achieve results.
• Excellent communication and interpersonal skills, with the ability to interact effectively with internal and external stakeholders.
• Strong analytical and problem-solving skills, with the ability to analyse complex data, identify trends, and develop effective solutions.
• Strong safety management skills, with the ability to develop and implement safety policies and procedures and ensure compliance with safety regulations.
• Flexible approach to work and able to work efficiently.
• Able to lead and work effectively within a pressured environment ensuring standards are adhered to.
• Experience of leading change and managing in a pro-active manner
• Think safety first management approach
• A resilient and robust approach with confidence to take ownership for a diverse team
  

QUALIFICATIONS

Essential for Role

• Proven history in PRS operations, leading a successful team and achieving contract goals
• Full Driving license
• Experience of managing change and directing teams of people to perform against specific targets
• Strong people management and communication skills
• Strong in Microsoft tools, ability to confidently navigate Operational systems, as required

Desirable for Role

• Educated to degree level or relative operational leadership experience
• Change management experience

ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.