Baggage Services Agent – Lost & Found

Hours of Work: 37.5 hours per week, Full Time

Baggage Services Agent – Lost & Found Requirements:

• To perform all activities including baggage tracing/reconciliation and liaising with relevant customer airlines and passengers in a timely manner
• Knowledge of World Tracer an advantage but training will be given
• Handle passenger claims in an efficient, timely and customer focussed way in coordination with or support of the customer airline’s policy
• Assist with the handling of passengers and their baggage in relation to operational service delivery and delay recovery in case of flight disruptions
• Exemplary customer service skills and professional attitude
• Candidate must have problem solving skills, time management skills, and be professional in all communications
• Previous experience in similar position is a plus

Benefits:

• Company pension          
• Free staff car parking
• Full training given          
• Uniform & PPE supplied
• 29 day’s annual leave

Do you love travelling and meeting new people? Are you looking for a dynamic and rewarding career in the aviation industry? If yes, then we have an amazing opportunity for you!

In this role you will perform all baggage tracing and reconciliation activities on shift, to ensure Cobalt meets and exceeds the required standards of customer satisfaction, quality standards and health & safety standards as per agreed SLA’s with all customer airlines and any other relevant third parties.

Cobalt Ground Solutions Ltd is a UK registered Limited company formed on 1st April 2009 by merging the two ground services subsidiaries of Air France and KLM in the UK – formerly Air France Services Ltd (AFSL) and KLM Ground Services Ltd (KGS). As of 01 January 2017, Cobalt became a wholly owned subsidiary of Groupe CRIT.