Sales Associate

Dior are currently seeking driven and passionate Sales Associates to join the opening team of their new beautiful boutique in Heathrow Airport, Terminal 5.

Responsibilities:

• To greet, serve and advise customers, giving the highest standard of customer service at all times
• Develop loyalty with the customers by building relationships with customers through a 1-2-1 personal shopper style approach to sales
• To demonstrate product knowledge on all categories and to have an awareness of current advertising & marketing campaigns, new launches and promotions
• Introduce add-on sales and achieve maximum sales potential in line with individual and departmental targets
• To deal effectively with customer complaints by liaising with the line manager when necessary
• Ensure knowledge of sales targets and department performance on a daily and weekly basis
• Follow all stock management procedures
• Support the team to maintain the highest standards of housekeeping and display within the department
• To be conversant with selling systems, cash and credit and exchange procedures
• To maintain the highest standards of housekeeping and retail standards within the store
• Take all actions necessary to maximise security and prevent theft of product
• To ensure that the Department operates in accordance with the Company administration systems and procedures to minimise losses
• Participate in team meetings and make a positive contribution
• To carry out any additional duties as directed by the management team

• Previous experience within luxury fashion
• Strong selling and customer service skills
• Excellent communication and relationship building skills
• A passion for Christian Dior and our collections
• Strong knowledge of fashion and trends
• Fluency in a second language (preferred)
• An existing client book (preferred)

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make Clients all over the world feel more beautiful, an inspiration for his successors to this day. Christian Dior Couture, the House of Dreams, is recognised for its French heritage & vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art”. Their Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes. Rich in exceptional heritage, with a community of more than 8.000 talents, their House embodies Christian Dior’s “House of Talents” today more than ever.