Here’s how you’ll bring this role to life each day, making it your own and shaping it with your unique talents and expertise:
- Deliver a memorable in-store customer experience by following the ZEGNA Selling Flow and embodying the ZEGNA Mindset
- Actively build relationships with new and existing clients through networking, CRM follow-ups, and personalized selling
- Develop and drive business by proactively identifying opportunities to increase sales and customer engagement
- Engage customers in meaningful consultations to uncover their preferences and deliver thoughtfully curated total looks tailored to their individual style, needs, and occasions
- Promote ZEGNA Made to Measure services as a key part of the selling ceremony, offering tailored solutions to meet clients’ current and future wardrobe needs
- Leverage digital tools (e.g., iPod/iPad) and storytelling techniques to create an integrated luxury experience
- Resolve customer issues and complaints with empathy, while adhering to ZEGNA’s customer service policies, including alterations, repairs, and global returns
- Develop in-depth knowledge of ZEGNA products, craftsmanship, fabrics, and Made to Measure services and confidently translate this knowledge into clear benefits for the customer
- Maintain high standards in clienteling, CRM data collection, and after-sales service while contributing to store KPIs and operations
- Measure your individual performance using key sales and service KPIs, such as cross-selling ratio, conversion rate, and average sales bill
- Actively communicate customer insights, product feedback, and key store updates within the team to help ensure customer satisfaction and support business goals
- Work closely with the General Manager and store team to drive meaningful customer connections, support operational excellence, and safeguard the longevity of the brand
YOUR ZEGNA OFFER:
- Salary plus commission (dependent on experience and qualifications)
- Learning opportunities, including ZEGNA Made to Measure Certification, structured programs, and development paths
- Comprehensive benefits: medical, dental, and vision coverage, with employer match, commuter benefits, and more
- Paid time off: vacation and holidays, with accrual based on tenure and role level