Sales Associate

At Fortnum & Mason, exceptional service is at the heart of everything we do. As we continue to grow our presence at Heathrow, we are seeking Sales Associates who will bring our heritage of excellence to a fast-paced, international environment.

This is a unique opportunity to represent a truly iconic British brand, delivering thoughtful, personalised service to customers from across the world. You will be an ambassador of Fortnum & Mason, ensuring every interaction reflects our reputation for quality, charm, and impeccable attention to detail.

• Passionate about delivering outstanding service, with a natural ability to connect with people
• Proud to represent a brand with heritage, quality, and craftsmanship at its core
• Warm, engaging, and attentive, with a strong eye for detail
• A collaborative team player who thrives in a dynamic and fast-moving setting
• Flexible and able to work a variety of shifts, including early mornings, evenings, weekends, and public holidays

Please note:

• Appointment is subject to satisfactory references and pre‑employment checks (5 years).
• Due to the security requirements of working at Heathrow Airport, additional screening may be required.

Fortnum & Mason are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. They respect and embrace each other’s differences, to create a truly inclusive environment.

In the last year alone, their people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.