Sales Advisor

We are bringing Miniso to Heathrow — and we will be looking for passionate, customer-focused individuals to join us on this journey!

Outstanding service is the heart of our business, and our aim is for customers who enter our stores, be greeted by a friendly team of Sales Advisors, who can offer expert help and advice. As a Sales Advisor you will be involved in all aspects of our busy store, delivering first class customer service on the sales floor and till point.

Key Responsibilities:

100% Customer Focus

• Maintain positive and professional manners towards customers and colleagues
• Support customers with product selection
• Offering additional link sales
• Ensuring all customers receive excellent customer service every-time
• End to end customer service including till operations

Stock Management

• Ensuring the store is fully replenished
• Goods receiving duties
• Stocktaking and inventory compliance
• Merchandising & pricing

Retail

• Competent in till operations including cashing up procedures in line with company policies and guidelines
• Maintain high standard of shop floor standards including good stock levels and professional rapport with customers
• Work with wider team and external stakeholders to drive sales through promotions, price changes, product knowledge etc

Health & Safety

• Ensure health and safety policies are followed, including prompt reporting of workplace injuries.
• Ensure the safe usage of all the cleaning materials
• Ensuring store and stock rooms are kept tidy in line with H&S
• Reporting any potential hazards on the shop floor or stock room to the manager/supervisors

Security

• Ensuring security of stock on shop floor and compliance of till inventory
• Responsible for the shop floor security when on shift
• Awareness of potential security risks out with store and part of the greater airport community

• Good Communication skills (both verbal & written)
• Adaptability to the changing environment
• Ability to work well under pressure
• Excellent Interpersonal skills
• Ability to provide professional standard of services
• Reliable in attendance and time keeping
• Self-motivated
• Be able to secure an airside pass

One of the two divisions of the Lagardère group, Lagardère Travel Retail is a pioneering global leader in the travel retail industry and the only operator to have established a comprehensive and world-recognised leadership across multiple business activities.

Cumulating more than 170 years of experience in travel retail since the opening of the first bookstore in 1852 at Paris Gare de Lyon, we deliver new experiences for travelers every day.

Operating over 5,000 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 42 countries worldwide, we generated €5.2bn sales in 2022.

At Lagardère Travel Retail we believe an inclusive and diverse culture can help businesses and people thrive. We are committed to create a work environment where our people can fulfil their potential and be themselves and to support each and every one of them in achieving their ambitions. We welcome and consider all applicants regardless of their background and can ensure all candidates will receive a fair and equal treatment.