Lounge Host - British Airways Lounges, First Class

About The Role

If you’re looking for a career that offers flexibility, excitement, and progression, then contract catering could be for you! At BaxterStorey, our career opportunities span industries from retail fashion to motorsport within roles across marketing, people development, sustainability, supply chain and more.

We invest heavily in training and development to give our people the confidence and industry knowledge to push the boundaries of hospitality excellence. There is endless opportunity to climb the career ladder (at any age or stage of your career!) and we offer over 500 courses across our business, from NVQ qualifications to our award‑winning Chef Academy, supporting you whether you’re starting or developing your skills as a lounge host.

Whenever customers visit the British Airways Lounges at Heathrow Airport, you’ll be there as a lounge host to greet them with 5‑star, BaxterStorey service. Friendly, confident and professional, you’ll be the face of our bespoke operation, making sure that delicious food and relaxation are available to every visitor.

Job Description:

To provide a professional, 5-star level of hospitality catering, ensuring that company standards are maintained and that the customer experience is always a positive one.

Greet customers warmly and create a welcoming atmosphere.
Take orders accurately and efficiently. Serve food and beverages promptly, maintaining a high level of attention to detail.
Handle customer complaints and resolve issues professionally and courteously.
Ensure the lounge is kept clean and tidy, clearing regularly, sweeping, mopping, and taking out rubbish. Clean and sanitise tables, counters, and service areas regularly.
Monitor and restock condiments, napkins, cutlery, and other supplies as needed.
Assist in monitoring inventory/stock levels and report any shortages to the management.
Maintain a positive work environment by fostering teamwork and cooperation
Be aware of COSHH regulations and use appropriate protective equipment when using chemicals.
Adhering to dress code policies. Demonstrate excellence
Adhere to food safety and hygiene regulations to maintain a safe environment.
Follow proper hand hygiene procedures and maintain personal cleanliness.
Adhere to proper food safety and hygiene standards, including temperature controls, storage procedures, and sanitation practices, to maintain a safe and clean kitchen environment.

About You

Qualifications

Previous experience in a similar customer service role, preferably in a café, hotel or restaurant setting.
Excellent communication and interpersonal skills.
Strong attention to detail and ability to multitask in a fast-paced environment.
Friendly and approachable demeaner, with a genuine desire to provide exceptional customer service.
Ability to work well under pressure and handle customer complaints effectively.

About The Company

BaxterStorey is a leading hospitality and contract catering company with almost 20 years of experience creating welcoming spaces, exciting menus, and friendly service teams across a wide range of locations, including offices, stadiums, universities, cathedrals, and airport lounges.

The company is passionate about developing its people and offers a wide range of training, apprenticeship, and career progression opportunities. With over 500 courses available across the business, BaxterStorey supports employees at every stage of their career, whether they are starting out or looking to develop further within hospitality.

BaxterStorey is also committed to inclusion, sustainability, teamwork, and creating a positive working culture. Their values focus on being visionary, positive, collaborative, and conscious, with a strong commitment to supporting local communities, protecting the planet, and building an inclusive workplace where everyone can thrive.

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