Bartender - British Airways Lounges

About The Role

If you’re looking for a career that offers flexibility, excitement, and progression, then contract catering could be for you! At BaxterStorey our career opportunities span industries from retail fashion to motorsport within roles across marketing, people development, sustainability, supply chain and more.

We invest heavily in training and development to give our people the confidence and industry knowledge to push the boundaries of hospitality excellence. There is endless opportunity to climb the career ladder (at any age or stage of your career!) and we offer over 500 courses across our business, from NVQ qualifications to our award-winning Chef Academy.

Whenever customers visit the British Airways Lounges at Heathrow Airport, you’ll be there to greet them with 5-star, BaxterStorey service. Friendly, confident and professional, you’ll be the face of our bespoke operation, making sure that delicious food and relaxation are available to every visitor.

Job Description:

As a Bartender, you will be responsible for crafting and serving high-quality beverages to our customers while providing exceptional service

Prepare and serve a variety of alcoholic and non-alcoholic beverages to customers, ensuring accuracy and consistency in taste and presentation.
Provide excellent customer service by engaging with guests, taking orders, and making personalised drink recommendations based on customer preferences and preferences.
Create unique and innovative cocktail recipes, staying up-to-date with current trends in mixology and beverage industry.
Maintain a clean and organized bar area, including stocking and replenishing supplies, such as liquor, glassware, and garnishes.
Adhere to all relevant health, safety, and sanitation regulations, including responsible alcohol service practices.
Maintain a thorough understanding of the menu, including knowledge of ingredients and preparation methods.
Collaborate with other staff members to ensure a smooth and efficient operation, including coordinating with servers and kitchen staff.
Resolve customer complaints or concerns promptly and professionally, striving to provide a positive experience for all guests.
Assist in the preparation of ingredients and mise en place for various dishes, ensuring high standards of quality, taste, and presentation are met
Maintain a clean and organised workstation, ensuring all ingredients, utensils, and equipment are readily available and in good working condition
Adhere to proper food safety and hygiene standards, including temperature controls, storage procedures, and sanitation practices, to maintain a safe and clean kitchen environment
Continuously expand knowledge of beverages, attending workshops, seminars, and tastings to enhance skills and stay informed about industry trends.

About You

Qualifications:

Have a contagious passion for bar service and/or customer service
You draw satisfaction from working within a collaborative and inclusive team environment
Ability to adapt to challenges and opportunities with a solution-oriented perspective
Previous experience in a similar role, especially in the food service industry, is often a plus
Some knowledge of food safety and sanitation practices
Works according to the BaxterStorey core values

About The Company

BaxterStorey is a leading hospitality and contract catering company with almost 20 years of experience creating welcoming spaces, exciting menus, and friendly service teams across a wide range of locations, including offices, stadiums, universities, cathedrals, and airport lounges.

The company is passionate about developing its people and offers a wide range of training, apprenticeship, and career progression opportunities. With over 500 courses available across the business, BaxterStorey supports employees at every stage of their career, whether they are starting out or looking to develop further within hospitality.

BaxterStorey is also committed to inclusion, sustainability, teamwork, and creating a positive working culture. Their values focus on being visionary, positive, collaborative, and conscious, with a strong commitment to supporting local communities, protecting the planet, and building an inclusive workplace where everyone can thrive.

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