Manager - Front of House

The Fortnum's Bar at Heathrow Terminals 5 and 3 is a showcase of the Fortnum & Mason brand, offering travellers exceptional food, world-class Champagne, and renowned service in a unique airport setting

As Manager, you will lead all aspects of the operation across both Heathrow locations, ensuring outstanding guest experiences, strong commercial performance, and consistently high standards across the business. Leading from the front, you will inspire and develop your team, drive operational excellence, and act as an ambassador for the Fortnum & Mason brand

This is a unique opportunity to lead one of Fortnum & Mason's most strategically important hospitality operations. You will oversee the established Terminal 5 business whilst leading the opening and mobilisation of a new Terminal 3 location. Operating in a fast-paced international travel environment, you will be responsible for delivering exceptional guest experiences, building high-performing teams, and driving sustainable commercial success across both sites

Key Responsibilities

• Lead Fortnum & Mason's Heathrow hospitality operations across Terminal 5 and Terminal 3
• Deliver a successful Terminal 3 opening, ensuring operational readiness, recruitment, training, and launch execution
• Own financial performance across both locations, managing sales, profitability, labour, and cost control
• Drive exceptional guest experiences, operational excellence, and brand standards
• Recruit, develop, and inspire high-performing teams and future leaders
• Build strong relationships with Heathrow stakeholders and internal support functions
• Ensure compliance with all food safety, health & safety, and airport operating requirements
  

You are an experienced hospitality leader with a proven track record of leading premium, luxury, or high-volume hospitality operations. You thrive in fast-paced environments, inspire high-performing teams, and are passionate about delivering exceptional guest experiences

You'll bring:

• Proven Manager experience within premium, luxury, or high-volume hospitality environments
• Multi-site leadership experience, ideally within airports, travel hubs, or similarly complex operations
• Experience leading new openings, mobilisations, or large-scale operational change projects
• Strong commercial and financial acumen with full P&L accountability
• Exceptional leadership, communication, and stakeholder management skills
• The ability to build, coach, and develop successful teams
• A passion for hospitality and delivering memorable experiences for guests from around the world

Fortnum & Mason sells the world’s finest products from its famous stores. The prestigious brand’s success over the past three centuries is based on an ongoing commitment to deliver world-class standards of customer service combined with a sense of pleasure every day

They are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. They respect and embrace each other’s differences, to create a truly inclusive environment

In the last year alone, their people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards