The Customer Service Representative must have a thorough knowledge and understanding
of the trading and other operational procedures. They must be able to buy and sell foreign
currencies, upsell on each transaction and sell additional products to customers, whilst
providing excellent customer service at all times. Customer Service Representatives must
be smart and well groomed. They must consciously observe the company appearance
standards and wear the correct uniform and ID badge at all times. They should also be
organised and arrange their workstations effectively.
Responsibilities:
- Buy and sell foreign currency to customers in a fast-paced airport environment.
- Upsell and cross-sell currency exchange services and other company products.
- Deliver exceptional customer service and build strong customer relationships.
- Work closely with colleagues to achieve daily branch sales and performance targets.
- Accurately process customer transactions and balance tills.
- Maintain high levels of accuracy when handling cash and foreign currencies.
- Ensure compliance with company procedures and Anti-Money Laundering (AML) regulations.
- Complete retailer and concessionaire banking activities.
- Promote the company's products and services to maximise sales opportunities.
- Identify and handle multiple foreign currencies confidently and accurately.
- Keep the branch, workstations and ATM areas clean, tidy and receipt-free.
- Attend regular one-to-one meetings and training sessions with management.
- Support the wider branch team and contribute to a positive working environment.