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Barista, Customer Service, Sales
Advertising Salary:
Competitive

Retail & Coffee Sales Associate

About The Role

Ladurée is looking for enthusiastic and customer-focused Retail & Coffee Sales Associates to join the Heathrow Airport team. This is a unique opportunity to work in a fast-paced international environment, serving customers from around the world while representing one of the most prestigious French luxury brands. This role combines luxury retail, coffee preparation and exceptional customer service. You will be responsible for delivering an outstanding customer experience, preparing high-quality hot beverages, maintaining impeccable store standards and supporting the team during busy trading periods.
 
Key responsibilities include:
  • Deliver an exceptional luxury customer experience to international travellers
  • Welcome every customer warmly and confidently promote Ladurée products
  • Assist customers with product recommendations, gifting and purchases
  • Deliver efficient service while maintaining Ladurée's luxury standards
  • Prepare high-quality coffees, teas and other hot beverages following Ladurée recipes and standards
  • Keep the coffee preparation area clean and fully stocked
  • Maximise sales through upselling and cross-selling
  • Promote seasonal collections, gifting and limited editions
  • Process transactions accurately using the POS system
  • Support the achievement of individual and store sales targets

About You

A dedicated and professional team member with a passion for luxury retail, quality products, and outstanding customer service. Whether recommending products, preparing expertly crafted beverages, or supporting store operations, you consistently deliver excellence while creating a welcoming and memorable experience for every customer.
 
The ideal candidate will: 
Have previous retail, hospitality or coffee shop experience
Passion for luxury retail and delivering exceptional customer service
Positive attitude with excellent communication skills
Comfortable working in a busy international airport
Flexible to work early mornings, evenings, weekends and bank holidays
Excellent attention to detail and personal presentation
 
Please note this role is based within Heathrow Airport. Successful candidates must:
  • Be eligible to obtain a Heathrow Airport Airside Pass
  • Hold a valid passport and right to work document
  • Be able to successfully complete a five-year employment history check
  • Successfully pass a criminal record (DBS) check and all airport security screening
  • Have the right to work in the UK
  • Be willing to provide all documentation required by Heathrow Airport security
 
Employment is conditional upon successfully obtaining the required airport security clearance. 

About The Company

Founded in Paris in 1862, Ladurée is one of the world’s most iconic luxury pâtisserie brands, renowned for its elegant boutiques, exceptional craftsmanship, and signature macarons.

With more than 170 locations across 25 countries, Ladurée embodies the French Art de Vivre — combining refined retail experience, timeless elegance, and exceptional product quality.

In the United Kingdom, Ladurée operates across 12 prestigious locations including Harrods, Covent Garden, Burlington Arcade, Selfridges, and St Pancras

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